Angry Clients & Challenging Individuals - How to Manage Confrontational Situations

Introduction

The first step when facing challenging behaviour in others is to first be able to recognise and control our own behaviours.

With practical examples, this webinar looks at how to recognise and better handle confrontational situations.

What You Will Learn

This webinar will cover the following:

• What is meant by the word ‘difficult’
• Understanding why some people ‘just push your buttons’
• The impact of the virtual world on workplace relationships
• Getting to grips with your own emotional response to different challenging situations
• Controlling anger: Managing and responding appropriately to conflict
• Recognising the games other people play and how to avoid getting drawn in
• Mind your language - choosing your words carefully when handling challenging individuals

This pre-recorded webinar will be available to view from Friday 11th July 2025

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.