Complaints to the Financial Ombudsman Service - A Best Practice Guide

Introduction

The Financial Ombudsman Service (‘FOS’) has been in existence for about 20 years and over recent years, it has been subjected to some strong public criticism.

Consequently, it is going through significant organisational change and the scope of its work has also increased.

That will have real consequences for those involved in bringing or defending complaints to the FOS now and in the future.

This in-person course aims to provide a comprehensive and up-to-date approach on how best to improve your chances of achieving a positive outcome in your dealings with the FOS.

What You Will Learn

This course will cover the following:

• Recent organisational changes at the FOS and, importantly, their practical impact on you
• The complaints process from start to finish
• Real-life case studies to help you fully understand the basis on which the FOS makes decisions - includes a focus on how to structure arguments, how to counter arguments, practical drafting tips and how best to put your case to the FOS to improve your chances of success
• How the FOS and the FCA interact, how the FOS fits into the wider regulatory picture and related regulatory implications
• A look at judicial review in this area if appealing a decision of the FOS
• The most recent developments and latest trends