Developing Emotional Intelligence at Work - Practical Guidance Live at Your Desk

Introduction

By developing your emotional intelligence, it can assist to have better relationships with others, have a greater understanding of yourselves including why you do the things you do, react the way you do, have better mental health, manage tensions productively and navigate people dynamics with skill and respect.

This insightful and practical virtual classroom session is ideal for anyone who wants to develop their emotional intelligence.

What You Will Learn

This live and interactive session will cover the following:

• A deeper understanding of emotional intelligence in the workplace and how it benefits us
• Ideas and practical tips on how to break old habits and control biological impulses
• The skills and behaviours required to genuinely show empathy, find common ground and build true rapport
• How to work collaboratively to reduce conflict and tension between you and others
• Avoiding a difficult conversation with clients and colleagues
• Taking development feedback as a personal attack
• What to do when ideas are not taken seriously
• How to respond when you are struggling to control emotions
• What to do when people tell you they don’t feel listened to
• The effect of taking on too much work
• Missing promotion opportunities
• Feeling stressed

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.