Developing Emotional Intelligence at Work - Practical Guidance Live at Your Desk

Introduction

In high-stakes professions like accounting and law, technical expertise alone isn’t enough. Success depends on how well you manage relationships, handle difficult conversations, and navigate workplace dynamics. Emotional intelligence (EQ) is the missing piece that helps you build trust, stay composed under pressure, and turn workplace challenges into opportunities.

This interactive virtual classroom seminar goes beyond theory—it provides actionable strategies to help you:

• Strengthen professional relationships - Build deeper trust with clients and colleagues to improve collaboration and engagement.
• Develop self-awareness - Identify emotional triggers and reactions to enhance decision-making and composure.
• Master difficult conversations - Tackle client disputes, performance discussions, and team conflicts with confidence.
• Enhance leadership presence - Gain respect and influence by demonstrating empathy, clarity, and control in high-pressure situations.
• Reduce stress and burnout - Learn practical techniques to manage workloads, set boundaries, and maintain mental resilience.

What You Will Learn

This live and interactive session will cover the following:

• The role of emotional intelligence in career success and workplace performance.
• How to break unproductive habits and develop better self-management techniques.
• Practical strategies to stay composed, even in high-pressure situations.
• How to express ideas persuasively when your input isn’t being recognised.
• Effective ways to handle conflict and reduce workplace tension.
• Turning feedback into a tool for growth instead of a personal attack.
• How to build rapport and trust, even with difficult clients or colleagues.
• Recognising the signs of emotional overload and strategies to prevent burnout.

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.