How to Manage a Successful Conveyancing Team in One Day

Introduction

This full day in-person course is aimed at conveyancing team managers and those thinking of appointing one.

Appointing the ‘wrong’ manager leads to lost opportunities and reduced profits. Price transparency rules and the growing demand for better service and higher quality, means the ‘accidental lawyer-manager’ just ‘having a go’ is now too great a risk.

This practical course will provide you with the guidance and tools needed to be an effective manager of a conveyancing team meeting its productivity targets.

What You Will Learn

This in-person course will cover the following:

• Law firms and lawyers - do they even need managers, and why they think they don’t
• So what exactly do managers do? Why just being a ‘great conveyancer’ won’t cut it
• The importance of having a plan as the manager, not just ‘winging it’
• Linking together - what the firm wants, and where it’s going
• Knowing what you and your team are expected to achieve
• Becoming a good manager - what skills and behaviours do you need, and have you got them?
• Trust and credibility
• Persuasive communication and active listening
• Time management: juggling fee earning and management
• Delegation: it’s easier just to do it myself
• Managing your boss
• Dealing with other people
• What colour is the sky in your world?
• Having those ‘difficult’ conversations
• Getting them to do what you want
• What have you got to work with?
• Assessing the people you ‘inherited’
• Reviewing your current conveyancing processes
• Information: is there any, and what might be important?
• Recruitment: building ‘your’ team
• Performance Management
• What is management information, and what do you do with it?
• Conveyancing KPIs you might use
• Performance management: what is the point of appraisals?
• Setting meaningful and SMART performance objectives
• Feedback and managing poor performance