Workplace Mediation - A Practical Guide for HR Managers

Introduction

Workplace conflict is inevitable, but poorly managed conflict can lead to decreased productivity, legal issues, and a toxic work environment. HR managers need to be equipped to handle these situations effectively.

Increased awareness of employee rights and a growing emphasis on positive workplace culture are making mediation a more attractive and necessary option.

Through this webinar, you will gain practical skills and knowledge to confidently implement and manage workplace mediation, leading to faster conflict resolution, reduced legal risks, and improved employee relations.

The webinar will provide step-by-step guidance, templates, and real-world examples to improve mediation practices.

What You Will Learn

This webinar will cover the following:

• Understanding Workplace Mediation:
• Define workplace mediation and its benefits for HR
• Distinguish mediation from other conflict resolution methods (e.g., investigation, arbitration)
• Identify situations where mediation is most appropriate
• The HR Manager's Role in Mediation:
• Learn how to identify and assess conflict situations suitable for mediation
• Understand how to select a qualified mediator (internal vs. external)
• Learn how to prepare employees for the mediation process
• The Mediation Process - A Step-by-Step Guide:
• Pre-mediation: Preparation and setting the stage for success
• Introduction: Establishing ground rules and building rapport
• Exploration: Identifying issues and perspectives
• Bargaining: Exploring options and finding common ground
• Agreement: Documenting the resolution and ensuring commitment
• Key Skills for Effective Mediation:
• Active listening and communication techniques
• Questioning and reframing skills
• Dealing with difficult emotions and personalities
• Maintaining impartiality and confidentiality
• Overcoming Challenges and Ensuring Success:
• Addressing power imbalances and ensuring fairness
• Handling confidentiality breaches and ethical dilemmas
• Following up on agreements and monitoring compliance
• Legal and Ethical Considerations:
• Understand the legal framework surrounding workplace mediation
• Be aware of potential liabilities and risks
• Adhere to ethical guidelines and best practices

This pre-recorded webinar will be available to view from Monday 7th July 2025

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.