Collection of Consumer Credit Debt - Maximising Success for FCA Regulated Firms

Introduction

Rules surrounding the collection of consumer debt, whether from mainstream credit, high-cost-credit or the charitable sector are becoming ever more complex and difficult to navigate, especially now firms need to overlay the consumer duty requirements.

Focus areas over recent years include the tailored support guidance, which has now been brought into the handbook via policy statement 24/2, the Vulnerable Customer Guidance, Breathing Space Regulations and the Consumer Duty.

With the risks of getting it wrong higher than ever and rules becoming ever more complex, it is essential you ensure you are taking the correct steps.

This short webinar will give clarity where there is ambiguity. After watching this webinar, you will be able to understand the procedures that contribute to a successful collection of regulated debt, including steps required by the FCA.

What You Will Learn

The webinar will cover the following:

• Policy Statement 24/2 - strengthening protections for borrowers in financial difficulties
• Identifying and managing financial difficulties
• Breathing Space Regulations
• Operating in different jurisdictions
• The Consumer Duty - the role of debt collection and how to achieve good outcomes for customers
• Communications with customers
• Managing vulnerable customers in line with the vulnerable customer guidance
• Statutory notices
• Statute barred debts

This webinar was recorded on 4th March 2025

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