Complaints Handling for SRA Regulated Firms of All Sizes

Introduction

All SRA regulated firms are required to have appropriate complaints handling procedures and publish the same.

During this webinar compliance expert Rebecca Atkinson will set out the requirements, the Legal Ombudsman’s scheme rules and how to go about investigating a complaint.

What You Will Learn

This webinar will cover the following:

• Requirements under the SRA Code of Conduct and SRA Price Transparency Rules
• The Legal Ombudsman scheme rules in a nutshell
• What does a good complaints process look like
• How to go about investigating a complaint
• Tips for dealing with the Legal Ombudsman

This pre-recorded webinar will be available to view from Thursday 14th November 2024

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.