Consumer Duty in Practice - Governance & Development of Products & Services in Financial Services

Introduction

As the Consumer Duty is embedded in firms’ business as usual processes, the industry continues to learn and adapt to the new standards. Additionally, the FCA continue to review firms’ implementation of the duty and provide feedback by way of a number of multi-firm reviews - as such, it is clear we’re still on a learning curve when it comes to the duty.

This virtual classroom session focuses on the steps required to develop and approve products and services in line with the Consumer Duty, taking into account the lessons learned during implementation and the latest feedback from the FCA.

This course is suitable for those with responsibility for product and service development, compliance officers, and senior managers working in financial services.

What You Will Learn

This live and interactive course will cover the following:

• FCA requirements in relation to product development
• Target market analysis: practical examples
• Understanding characteristics of customers in your target market
• Developing your product to meet the needs of the target market with a focus on communications and customer service
• How to support vulnerable customers
• Governance requirements: How to measure the success of our product
• Examples of good / poor practices

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.