Measuring Knowledge Management in Law Firms

Introduction

This live broadcast session will help law firm leaders and knowledge/learning specialists to understand measurement systems that work for knowledge and learning projects.

With plenty of opportunities for discussions it will also provide opportunities for benchmarking, peer-to-peer learning and sharing practical tools and techniques for understanding of which of your knowledge sharing and learning projects give the best value for money in your organisation.

What You Will Learn

This live and interactive session will cover the following:

• Measurement of ‘knowledge’ v measuring the effectiveness of your knowledge project. Why is it so hard to try to quantify the ROI of KM?
• Understanding which measurements are valued by different audiences
• What are ‘quantitative’ and ‘qualitative’ measurements? Why should you always have both?
• What are ‘leading’ and ‘lagging’ measurements? How they can be useful to predict and forestall challenges in new knowledge projects
• What is ‘gaming’? Practical ideas to avoid ‘gaming’ where possible
• What lessons about measurement can be learned from other sectors?

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.