Consumer Law Compliance in Higher Education

Introduction

This webinar will reflect on the latest consumer law guidance issued by the CMA, as well as details of the OfS referrals to National Trading Standards, including common themes across the referrals and how the institutions that were referred resolved areas of concern.

This webinar will also provide top tips for compliance and set out case studies that demonstrate good and bad practice. These latest consumer law developments add to universities’ obligations and enhance students’ consumer rights, so it is important that institutions remain up to date with the latest developments and fully understand their legal requirements.

What You Will Learn

This webinar will cover the following:

• What is consumer law, why is it relevant and what laws apply?
• Reminder of the rules, including the principle applicable legislation and guidance
• The latest CMA guidance - what are the key changes compared to the previous version and what has stayed the same, looking at the following key themes:
• Information provision - ensuring that prospective students are given the information they need in order to make informed decisions
• Ensuring that terms and conditions between HE providers and students are fair
• Ensuring that compliant handling processes and practices are accessible, clear and fair to students
• Examples of unfair terms
• Referrals of providers by the OfS to National Trading Standards in relation to potentially unfair terms - what will OfS/National Trading Standards accept and how should this be reflected in T&Cs
• How to effectively manage changes to offerings
• The Digital Markets, Competition and Consumers Act 2024 (‘DMCC’) and will the DMCC change things?
• OfS v CMA v OIA - clarity around the roles of each and their remit (including expectations going forward)

This pre-recorded webinar will be available to view from Friday 25th April 2025

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.