Consumer Rights & Remedies - Live with Keith Markham

Introduction

This live broadcast session sets out the key rights and remedies available in respect of the supply of goods, services and digital content to consumers. The enhanced consumer measures available to enforcement bodies and the new fining powers of up to 10% of annual global turnover, set out in the Digital Markets, Competition and Consumers Bill, will also be discussed.

What You Will Learn

This live and interactive session will cover the following:

Sale of Goods

• Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
• Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
• Burden of proof

Services

• Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
• Consumer remedies - right to price reduction; right to repeat performance

Digital Content

• Definition and application of the rules
• Rights and remedies
• Compensation where device of content is damaged

Enhanced Consumer Measures

• Redress
• Compliance
• Choice

Collective Proceedings

• Summary of the existing regime
• Discussion of key case law

Digital Markets, Competition and Consumers Bill

• New fining powers

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.